News

Bristol Telephone Fault

18/01/2010

Wednesday, 20 January 2010 10:30

The fault on BT lines affecting our Bristol depot has now been repaired. We would like to apologise for any inconvenience caused to our customers and will be monitoring call performance in the coming days. In the unlikely event that you experience any further problems when calling the Bristol depot, please e-mail mail@priorityexpress.co.uk so that we can investigate the problem immediately.

Tuesday, 19 January 2010 15:23

BT have confirmed there is a fault and they are working to resolve this urgently. Customers who specifically need to speak to the Bristol depot should call us on the usual number which will divert to our emergency mobile numbers. Alternatively, you can call our Cardiff depot on 02920 590464 who will also be able to book in courier jobs and parcel collections for you. We are sorry for any inconvenience caused.

Monday, 18 January 2010 09:00

We are sorry to advise that due to problems with the BT network, we are having issues with incoming calls. This means that occassionally, we can hear the caller but customers cannot hear us.

This problem is sporadic and proving difficult to resolve, however our own technical support company are working on the fault and liaising with BT.

In the meantime, customers are advised to book on-line using their Net Despatch account, e-mail bookings@priorityexpress.co.uk to request a collection or call back, or simply keep trying as eventually you should be connected normally. If you have major problems getting your call answered, you can also book via our Cardiff depot on 02920 590464.