News

Important Fraud Alert

18/02/2008

Fraudulent Letters and eMail 

We have been made aware that fraudlulent e-mails and letters have been sent in an attempt to defraud members of the public by unauthorised use of the Priority Express name, which appear to originate from our company. The person(s) attempting to defraud are using the name Priority Express or Priority Xpress.

The letters and e-mail communications inform the recipient that they have won a large sum of money, or that a document, parcel or cheque are being held by Priority Express and that a payment is required prior to despatch of the held item to the recipient. Priority Express would never request money in this manner and our company is not involved in this fraudulent activity. Our company takes its customer relationships very seriously, but cannot take responsibility for the unauthorised actions of third parties. We strongly recommend that money is not sent or transferred and that such fraudlent activity is reported to your local trading standards office.

Credit Card Fraud

There have been incidents reported where credit cards have been used frauduelently and deliveries arranged through our partner network APC Overnight. Please be advised that APC Overnight are an innocent party to such fraud and are unable to reimburse carriage costs or consider a claim for lost item value.