How might technology affect the courier industry?

Solving driver shortages

According to the Courier News, over the last 3 years, a shortage of skills and drivers in the industry has been a growing concern. With a dramatic increase in the e-commerce businesses, consumers being more demanding for next-day delivery and having near enough everything available to buy online, it’s no wonder the service industry has been struggling to keep up with demand.

A potential solution could be the introduction of self-driving lorries. Now, there have been discussions as to whether these advances will be safe or whether it will result in mass job losses. However, exploring the opportunity of self-driving vans and lorries will mean businesses are able to transport more goods and keep up with the high expectations set by consumers these days. This could also have a knock-on effect in opening up more jobs around developing and creating these self-driving vehicles and making adjustments to road structures.


Technology and tracking deliveries

I’m sure you’ve experienced the frustration of a delivery which has gone missing at some point in your life. In 2015, it was noted that over £250 million worth of deliveries had been lost in that year alone. Since then, there has been a dramatic increase in making sure there is as much visibility for the consumer as possible, so they are able to track their parcels from dispatch to delivery. Not only can you track your deliveries, but technology has also removed the frustrating situation of having a vague delivery time of between 8 am and 7 pm. Now you can choose specific time slots online, ensuring first-time delivery success.

Will drones take off in delivery services?

Industry-leading giants, Amazon have been trialling dronesas part of their delivery service. It’s been about 6 years since the big reveal and we haven’t really seen much progress for this to hit the market anytime soon but it’s still a very real possibility for the future.

If the delivery drones do take off, there could be so many benefits having a positive impact on business consumers from reducing carbon emissions to faster delivery times with Amazon saying they are “committed to making their goal of delivering packages in 30 minutes or less.”

Even though this could be a great option for customer shopping, depending on future advancements of drones it might not be feasible for business deliveries on a larger scale just yet. Enabling these drones to carry heavy loads without running out of power is just one of the first hurdles they need to overcome. One possible solution would be running the drones via the sun which alone comes with its own obstacles such as keeping it lightweight and considering the various weather conditions.


With the advances in technology over the last few years alone, we’re sure they will find a way and we can’t wait to see how it develops to revolutionise the courier service industry.

Posted on:

Wednesday, May 22, 2019