Rising Together: How Priority Express Helped Hobbs House Bakery Deliver Through Change

For more than a century, Hobbs House Bakery has been at the heart of artisan baking in the UK. Based in the Cotswolds, the family-run bakery produces handmade loaves, rolls, and confectionery for customers nationwide – supplying local retailers, restaurants, and wholesale clients, as well as a thriving online shop.

When the Covid-19 pandemic transformed how people bought food, Hobbs House faced an unexpected challenge: a dramatic rise in online orders and home deliveries. The bakery needed a reliable courier partner that could adapt fast, manage growing demand, and maintain the high standards their customers expect.

That’s where Priority Express, a leading Southwest courier company and member of The APC Network, stepped in.

“During COVID, the demand for online orders skyrocketed,” said Ed Taylor, Business Analyst at Hobbs House Bakery. “We suddenly had to handle huge volumes of deliveries to homes all over the country.”

“Priority Express were absolutely brilliant – they adapted alongside us, adding new delivery days, managing multiple collections, and ensuring every parcel reached customers on time and in great condition.”

By providing flexible same day delivery and next day delivery solutions, Priority Express helped Hobbs House Bakery continue serving customers across the UK – even at the height of disruption. Their ability to scale operations quickly and maintain open communication proved vital to keeping orders flowing and customers happy.

Neil Havill, Managing Director at Priority Express, said:

“Hobbs House is an iconic British bakery with deep community roots. When the pandemic hit, we knew they needed more than a standard courier service – they needed a logistics partner who could move as quickly as they bake.”

“Our team worked closely with them to make sure every delivery went smoothly, whether to a café, a wholesaler, or a customer’s front door.”

But beyond reliability, this partnership is built on shared values, especially around sustainability and eco-friendly delivery. Both companies are committed to reducing their environmental impact and working towards net-zero operations.

“Sustainability isn’t just a goal for us – it’s in our DNA,” Explained Ed. “Working with Priority Express makes sense because they share that same focus. We can pick up the phone, talk about new ideas for greener logistics, and actually make improvements together.”

Priority Express continues to invest in sustainable logistics solution, helping local businesses like Hobbs House achieve their environmental ambitions without sacrificing efficiency.

“We’re proud to support partners who care about the planet as much as their products,” said Neil. “Our teams share insights regularly, from greener delivery routes to electric and low-emission vehicle trials, all to make our operations cleaner and smarter. Partnerships like this shape the future of sustainable delivery across the UK.”

From local bakery counters to online customers across the country, Hobbs House Bakery and Priority Express have built a partnership grounded in trust, flexibility, and a shared vision for a better future.

“We absolutely love working with Priority Express”, Ed concluded. “They’re reliable, responsive, and genuinely care. Having a courier, you can rely on completely – that’s priceless for a business like ours.”

With sustainability, service, and local expertise at their core, Priority Express continues to help businesses like Hobbs House Bakery deliver fresh, quality products nationwide – proving that great partnerships rise together.

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